Frequently Asked Questions

Passwords are now case-sensitive. We recommend that you reset your password and store in a safe location. You can find the “Password Reset” link in the footer under Help/Support.

The Undiscovered Florida Travel Program requires a modern browser capable of displaying HTML5 (make sure you have the latest version of Google Chrome, Apple Safari, Firefox or Microsoft Edge).

The first step is to register and complete your profile information. Once you’re registered, you can dive into our first available course — the South Florida Region. Select the South Region course. Click start course. Read through the lessons, complete the content. Take the final quiz. and complete the exam. Once you pass, your certificate will be ready for download — and you’ll officially become an Undiscovered Florida Travel Expert – South Region! Stay tuned — our Central and North Florida Region courses will launch later this year, unlocking even more expert-level training and rewards.

The Central Region course will launch later this year, followed by the North Region course toward the end of 2025. And here’s a bonus — graduates of the South Region course will be the first to know when new regions go live!